Castle

Castle serves players in the UK with slots, live dealer games, table games, crash games and several instant formats. We are operated by Broken Tentacle Ltd, licensed by the Autonomous Island of Anjouan in the Union of Comoros under licence ALSI-202602048-FI2. Our clearest practical starting points are the two-banking-day withdrawal processing window and the account checks that can affect a payout.

Our site brings together games, deposits, withdrawals, verification and account controls in one place for Castle users. Payment processing, limits and timing come first here because they determine when money can leave your balance. We then explain our licence, bonus rules, games and the steps required before a withdrawal reaches you.

Our payment methods and withdrawal limits

Castle accepts debit or credit card, e-wallet, bank transfer and cryptocurrency payments. We do not accept third-party deposits: every payment must originate from an account, system or card registered to the account holder, and a third-party payment can lead to the deposit being returned and winnings forfeited.

Withdrawals are made to a bank account or another available withdrawal method. We process requests within two banking days, although the final arrival time depends on the payment channel, account checks and public holidays. A bank transfer can take longer than our processing window once it has been released to the banking network.

Payment point	Castle rule
Deposit methods	Debit or credit card, e-wallet, bank transfer and crypto
Withdrawal methods	Bank account or another available method
Processing time	Within two banking days
Pending withdrawals	One per payment method at a time
Request frequency	One request per payment method every 24 hours, depending on the method
Withdrawal charges	Relevant charges are deducted from the withdrawal
Deposit turnover	The latest deposit must be wagered at least once

Our withdrawal limits are tied to the payment system rather than a single account-wide ceiling. We may change the maximum permitted for each system per transaction, so the amount available for you should be checked with support before you submit a large request.

Debit and credit card deposits

Cards provide a familiar way to fund a Castle balance. The card used must belong to the account holder, which prevents another person’s card from being used against your account. As with every deposit method, the money must be wagered at least once before it can qualify for withdrawal.

E-wallet deposits

E-wallet payments are handled through the payment service selected when you fund your account. We scan deposits for identity and transaction risks, and a payment channel may need additional verification before the balance becomes available for a withdrawal request.

Bank transfer deposits

Bank transfers are available through Castle, but the payment must still come from your own registered account or system. We cannot match a transfer made by a third party, even when the intended recipient is the same person.

Crypto deposits and withdrawals

Castle scans cryptocurrency deposits and withdrawals with blockchain analytics. These checks can affect how quickly a transaction moves through the account and may lead to additional proof of identity or source of funds. A crypto wallet can also trigger a deeper verification review.

How we process withdrawals

Castle processes withdrawal requests within two banking days, and a request normally takes longer to arrive when the selected channel needs additional settlement time. Each payment method can have only one pending withdrawal, and some methods permit one request in each 24-hour period.

There are two turnover checks to understand. A deposit must be wagered at least once before you can withdraw, and we may refuse a request when the total amount bet is below your most recent deposit. That comparison matters when a large deposit is followed by limited play: the balance may still be visible while the turnover requirement remains unmet.

Allow the full two-banking-day processing window before treating a request as late, and remember that a longer arrival time can reflect the payment channel or a required account check.

1. Request the withdrawal using a payment method registered to your Castle account.
2. Keep within the request limit for that method, including its 24-hour frequency rule.
3. Complete any account checks requested during processing.
4. Receive the funds through the selected bank account or available withdrawal method.

Relevant withdrawal charges are deducted from the payout. We may also alter the maximum allowed for a payment system on a per-transaction basis, which is why the limit displayed for one request may differ from the limit available later.

Our account registration and verification

Castle registration begins with a verified email address, username, password and the other mandatory information requested by the form. Before you deposit, you also need to provide your legal name, address, occupation and date of birth. Every deposit and withdrawal passes through an analytic service.

Verification has three levels. The first covers your core account and identity details. The second can be triggered by the amount and size of a deposit, deposit frequency, suspicious activity, crypto wallet analytics or an additional internal decision. The third follows when earlier checks identify further concerns or where we decide it is needed.

Verification stage	Typical requirement
First stage	Verified email, legal name, address, occupation and date of birth
Second stage	Government-issued identification or equivalent, plus an AI-scanned selfie
Third stage	Additional documents, including a utility bill and proof of source of funds where required
Transaction review	Ongoing scanning of deposits and withdrawals

Identity documents must carry a signature. A selfie must show the same person as the identification, with matching photographs and ID numbers. Our team also checks whether the document is genuine and whether the information is consistent with your account.

Documents for enhanced checks

Proof of residence can take the form of a bank statement or utility bill. A utility bill must be recent, issued within the previous three months and sent to your registered address. All four corners must be visible and the text must be readable; an official government document establishing residence is also accepted.

Source of funds evidence

We may request proof of source of funds when the third verification stage is initiated. Accepted evidence can relate to business ownership, employment, inheritance, investment or family wealth. If the origin and legitimacy of the funds remain unclear, additional evidence or an alternative payment method may be required.

Our licence, ownership and financial controls

Castle is operated by Broken Tentacle Ltd, registered under number 48442, with an address at 2118 Guava Street, Belama Phase 1, Belize City, Belize District, Belize. Our licensing authority is the Autonomous Island of Anjouan in the Union of Comoros, and our licence number is ALSI-202602048-FI2.

Payment processing is handled by BLUEBOATER ENTERTAINMENT LTD, registered under HE469790 at Voukourestiou, 25, NEPTUNE HOUSE, Floor 1, Flat/Office 11, Zakaki, 3045, Limassol, Cyprus. Castle keeps identification and transaction records for at least ten years after the business relationship ends or the relevant transactions are completed.

Our controls cover the first line of identity attestations, continual transaction scanning and manual review of activity that is difficult to understand. Employees, former service-provider employees and affiliated persons cannot register accounts or exploit Castle services and promotions.

Our bonus balance rules

Castle bonus funds remain subject to our bonus terms, and a bonus can be cancelled if it has not been used within one month from the date it was awarded. T&Cs apply. 18+. New customers only. Please gamble responsibly (BeGambleAware.org).

Using a bonus to obtain an unfair advantage is not permitted. That includes deliberately delaying game rounds, including free spins and bonus features, until a point when there are no wagering requirements left. It also includes leaving large blackjack bets on the table, returning after bonus wagering has finished, using bonus money to build in-game value and cashing out the resulting value, or exploiting a software fault.

• Bonus expiry: an awarded bonus must be used within one month.
• Round timing: delaying a round to avoid remaining wagering conditions can void the bonus.
• Large bets: leaving a large bet in place after the requirement ends is treated as an unfair advantage.
• In-game value: using bonus funds to build value and then cashing it out is prohibited.

Our bonus terms also apply to bonus balances credited by staff, marketing promotions and giveaways. A bonus is a balance feature rather than a guaranteed return, and any dispute about its treatment should be raised with support before the funds are used or withdrawn.

Our slots, live dealer and instant games

Castle includes slots, blackjack, live dealer games, game shows, plinko, dice, keno, limbo, crash, mines, double and cases. Titles include Gator Hunters, True Grit Redemption 2 and Crazy Ex-Girlfriend. For the wider collection, visit Castle casino.

Our rank and reward structure

Castle includes Wood and Bronze ranks, with progress from Wood to Bronze requiring 3,000.00 wagered. Wood account benefits include daily, weekly and monthly claims, a rank-up bonus, rake boosts, community cases and increased rewards. The wider benefits list also includes lossback, reload, host and monthly bonuses.

Reward	How it works
Daily claim	Claim 15% of rewards once per day
Weekly claim	Claim 25% of rewards once per week
Monthly claim	Claim 50% of rewards once per month
Rank progress	3,000.00 wagered to progress from Wood to Bronze
Rake boost	15% boost for a one-hour window after a reward claim
Rank-up bonus	Wagers in a rank build towards a bonus paid on reaching the next rank

A rank-up bonus is paid when a wager crosses the relevant threshold. If one wager takes you through more than one rank, each milestone is paid separately. This makes the progress calculation part of the account structure rather than an isolated prize attached to a single game session.

How our community features work

Castle includes live chat, challenges and cash drops alongside the main game categories. Chat is moderated against offensive language, advertising, collusion and attempts to manipulate other players. Collusive behaviour can lead to disabled accounts and forfeited balances.

Challenges award prizes for completing defined gameplay objectives, while loot bounties provide another form of targeted reward. Cash drops are linked to bonus codes distributed through Castle’s social media activity.

Our account rules apply to community tools as well as payments. Accounts cannot be transferred, sold or pledged to another person, and only one account is permitted per household, IP address, computer or device unless we have been told in advance about a shared arrangement.

Our mobile and browser access

Castle is designed for browser access, so you can open your account on a phone, tablet or desktop without installing a separate application. The same game categories, payment routes and account controls remain connected to your Castle balance.

Using a shared device has one important limitation: we permit one account per computer or device for each household. Anyone sharing a device should avoid using the same account, and parental-control software such as Net Nanny or Qustodio can help keep adult gambling pages away from younger users.

Our support channels

Castle provides email support and a live chat facility. Account questions can cover registration, deposits, withdrawals, bonuses, verification and technical problems, with the live chat providing a direct route while your account is open.

When contacting support, have your registered email, the approximate time of the transaction and any reference displayed on screen ready. For a withdrawal query, include the method and amount so the team can trace the relevant request.

• Email: [email protected].
• Live chat: available through the Castle support interface.
• Useful details: registered email, transaction reference, payment method and approximate time.

Our dispute process is governed by Belize law. The parties submit to mediation in Belize with a certified alternative dispute resolution mediator, and unresolved matters proceed to binding arbitration in Belize under recognised arbitration rules.

What Castle is built around

Castle combines a broad selection of game formats with payment controls that are clear enough to plan around. The strongest practical features are the two-banking-day processing target, blockchain monitoring for crypto transactions, tiered identity checks and a reward structure built around regular claims and wager-based rank progress.

The main points to account for are equally specific. Withdrawals can be delayed by payment channels or additional checks, relevant charges apply, and the latest deposit must be wagered at least once. Third-party deposits are not permitted, while bonus abuse and account sharing carry consequences for balances or access.

Our registration sequence covers your identity details, and our payment methods support both conventional banking and cryptocurrency use. The result is a Castle account with clear operational controls around each stage from registration to payout.

Our position on Castle

Castle is a game-focused service for users who want clear information about deposits, withdrawals and account checks before playing. The practical advantages are the two-banking-day withdrawal processing window, several deposit methods, crypto blockchain analysis and a reward structure with daily, weekly and monthly claims.

Your balance and access depend on a few important conditions: payments must come from your own registered source, the latest deposit must be wagered before withdrawal, and Castle may request further documents when transaction monitoring identifies additional concerns. Withdrawal charges and per-method limits also apply.

Review the current promotion details before adding funds, then use live chat if a transaction or verification requirement needs clarification. Castle is for adults aged 18+ only, and gambling should remain a form of entertainment rather than a financial plan.

Our responsible gambling controls

Castle provides self-exclusion through Settings. A request starts with an immediate 24-hour cool-down that places the account in restricted mode, preventing deposits, play with money and chat use. At the end of that period, you can extend the exclusion for one day, one week, one month, three months or an indefinite period.

You must withdraw all value from the account before choosing an extension period. If balance remains, selecting the extension causes deposits and winnings to be forfeited. An indefinite exclusion prevents login for at least three months.

• Immediate cool-down: 24 hours in restricted mode.
• Extended periods: one day, one week, one month, three months or indefinite.
• Indefinite exclusion: no login for at least three months.
• Balance condition: withdraw all account value before extending the exclusion.

For a free national self-exclusion service, visit GamStop. Blocking tools include Gamban and BetBlocker.

If gambling stops feeling like entertainment, the National Gambling Helpline is available on 0808 8020 133, free and open 24/7. You can also visit GamCare, BeGambleAware or Gordon Moody for support.

Last updated: 24 October 2026